Manitowoc Ice Warranty Claim Form August 01 2014, 0 Comments

Did you know that most Manitowoc ice machines come with a 3 year parts and labor warranty?  This means that if your commercial ice machine experiences a failure in the first 3 years of purchase, Manitowoc will pay a trained technician to come to your company and fix the ice maker.  More expensive components like the evaporator and compressor will also have an extended warranty, which includes 5 years parts and labor on most evaporators and 5 year parts warranty on the compressors.  This allows you, the customer, to not need a Manitowoc claim form.  All warranty related paper work would be completed by the Factory Authorized Service representative.

So what isn't covered by Manitowoc warranty?

Anything that has to do with cleaning issues would not be covered under the manufacturers warranty.  If you have hard water or scale issues in your area, this can lead to the probes and water related parts to sense incorrectly.  Often times an ice thickness control will think that it's time for harvest, when no ice has formed, causing the machine to shut down on a safety limit 2 after 3 consecutive cycles.  This would be an example of a service issue not covered under warranty.